(updated 5-4-12)  
OAK RUN HOMEOWNERS ASSOCIATION  ¤  DECCA Cable TV, Internet & Phone Information

The DECCA Cable STAR!

We appreciate you allowing us to serve your entertainment needs as you stay Connected to The STAR!
 

Please use the DECCA Cable Menu, above left, for links to more great information.

Business Hours: 8AM to 5PM Mon thru Fri ¤ (352) 854-3223

After Hours, Holiday & Weekend Customer Support ¤ (352) 854-0024

Internet Support: 24 / 7 Technical Support ¤ 1-866-917-4227


Digital Phone Service Pricing (May 2012)
 

Now that you know, let’s offer it to you.

The excitement has been building up around here lately! Ever since last month when we announced that DECCA Cable Digital Phone service was here, our phones have been ringing off the hook. In all of our years we have not seen such enthusiasm over a newly-offered product since the launching of our High-Speed Internet service. So now that we have dangled the carrot out there, let us give you some more exciting news.

The most asked about question: PRICING!

The one item that everyone wants to know (and we don’t blame you) is the bottom line, our price. When it comes to the price we have earnestly worked it out making sure our customers are getting the very best deal. Without a doubt, the more you bundle, the bigger the savings. Let’s explain it this way since we are in the season for America’s best pastime, Baseball! Hit a Single when you subscribe to Digital Phone Service and you get it for the incredible price of $39.99 a month. Hit a double, by bundling Digital Phone Service with Expanded Cable. Expanded cable remains at our already low price of $37.00 per month, but Digital Phone Service then becomes $34.99 a month for a total of only $71.99. Or another way to “hit a double” - bundle Digital Phone service with High Speed Internet at the price of $34.99 for phone and $29.99 for High-Speed Internet. That’s a total of only $64.98 a month.

Now here comes the big slugger up to the plate - Hit a triple when you BUNDLE ALL THREE, Digital Phone Service at $29.99, High-Speed Internet at $29.99 and Expanded at $37.00 for the grand total of Only $96.98.

If you’re looking for a “Grand Slam” - Bundle our GOLD Star Pak (which includes The Expanded Service, Digital Basic, and ALL MOVIE PAKS -over 200 channels) at $82.10, with the Digital Phone at just $29.99 and the High-Speed Internet Service at only $29.99 for a Game winning score of just $142.08 for your cable, movie channels, high speed internet AND digital phone service! That’s an unprecedented savings for all the services you LOVE! Best of all, when you sign a two year contact agreement with us, you lock in the price for those two years, no increases for the next two years. With a deal like this – how can you not sign up with the very best team in town, The DECCA Cable STAR! (State and local taxes not included with any of the listed prices)

Second most asked question: What’s included with the Digital Phone Service

1) The best part of DECCA Cable Digital Phone Service has to be the unlimited local and long distance calling plan. That’s unlimited calling anywhere in the Continental U.S., Canada, Puerto Rico, Alaska, Hawaii, Overseas US Territories and US Caribbean Island. (Available but NOT included are International call, Operator assistance, directory assistance, and International directory assistance -call first to get pricing).

2) Also included with your service are the many calling features such as Voice Mail Box, Mail Box Management (Account Portal), Voice Message to email, Call waiting, Calling line ID, Three-way call, Call forwarding, Call Return, Do not Disturb, Last Number Redial, and many more. 3) The best part of all, is your peace of mind. You can always count on us. Friendly, Local, Customer Service, Installation and Assistance… right here in your very own backyard! Additionally, there will be a 24/7 technical assistance hot-line provided to assist you with all of your concerns along with a staff able and willing to serve you.

So what are you waiting for, pick up that phone for the last time & dial 854-3223 to get connected to the STAR, The DECCA Cable Star!

 
 

Digital Phone Service Introduction (Apr 2012)

Introducing DECCA Cable Digital Phone Service

What is Digital Phone? We’re glad you asked.

After popular request and a lot of research, time and investment – we’re happy to announce that Digital Phone service is HERE!!!  DECCA Cable is proud to announce this phenomenal news and we believe you’ll be just excited as we are...

Digital home phone operates by utilizing the same high-speed broadband network that is used to deliver high-speed internet service to your computer and on the same cable lines that television channels are provided by DECCA Cable. You simply pick up your regular phone at home, dial and talk just like you would with a traditional phone service. It doesn’t matter if the person you are calling has a digital phone or a traditional phone service as this is all taken care of by the digital service provided by DECCA Cable. The only additional piece of equipment that you will need is a media terminal adapter (MTA) that will be provided by DECCA Cable at the time of installation. This device is what allows you access to the network and enables the use of your current phones.

It’s JUST THAT SIMPLE!!

The advantage to DECCA Cable Digital Phone Service is better voice quality…but also BETTER PRICE!!  These days we can all stand to save some money, but we’re not just talking about saving a couple of bucks… we’re talking about cutting your monthly phone bill by nearly HALF. 

One low monthly fee will cover:

* All of your phone calls -  that’s right, UNLIMITED local and long distance calls

* All of your telephone features

* NO unexplained taxes or regulatory fees!

(You know, the ones on your current telephone bill that nobody understands and your local telephone
provider can’t explain because they have been able to charge them for over a “century”.)

 

* Friendly, local Customer Service, Installation and Assistance…in your very own neighborhood! 


There’s nothing like the sound of a friendly voice. DECCA Cable Digital Phone service will keep you connected with the people who matter the most to you. Outstanding clarity, unlimited calling, innovative, easy-to-use calling features, PLUS a technical service located right here in your own back yard – all for one low price. (Don’t worry, you’ll also be able to keep your current phone number and existing phones!)  


So what are you waiting for?? I hate to say this but… pick up your regular “telephone” (for the last time) and call us at 854-3223 for further details on our state of the art all Digital Phone service. One of our friendly, local Customer Service Representatives will be glad to place your name on our installation list. It’s going to be our pleasure to get you connected to the stars and away from the “century” old, expensive “link”.  
 


Detailing New Policies on Set-Top Boxes (Feb 2012)

Let’s begin by identifying the difference between a Set-Top Box (STB) and a converter box. Years ago DECCA Cable provided rentals of converter boxes to customers that owned TV sets that were not cable ready, this would be a TV set or VCR that could only receive 13 channels.

The converter boxes only purpose was to extend the capability of the television set to receive channels available through the cable channel line-up over and above channel 13. The converter box had no additional capability other than extending the life of a non-cable ready TV set. We generally required a deposit on the converter box and a rental fee, even for customers ONLY on the basic service plan.

In the August 2004 CABLE CONNECTION Article,  DECCA Cable provided official notice to all of its customers ending the support of converter boxes. After having allotted sufficient time for the transition period to occur, now it’s time to move forward: If you are one of the few that still requires the use of the CONVERTER BOX for A NON-CABLE READY TV (not the digital set-top box), then we hereby transfer ownership of the converter box and we accept your deposit (if any) as payment for the box.

The SET-TOP BOX (STB) employed by DECCA Cable today is much more technologically sophisticated than the converter box of old. The current set top boxes allow the delivery of secure programming signals as well as special features such as Interactive Program Guide; allowing you the customer the ability to check on programming availability on any channel several hours or days in advance.

With our HD/DVR set-top box, currently in use with many of our customers even more additional features are available, such as: recording two programs at the same time, pausing or rewinding current viewing programs, set-to-record future programs, and many other personalized features.
 


OFFICIAL NOTICE: New Changes to Charges on SET-TOP Boxes (Feb 2012)

Recently the FCC set some new guidelines requiring cable companies to specifically itemize the charges of a set-top box to customers. Currently DECCA Cable charges $6.50 for a standard digital set-top box and $9.99 for the HD/DVR set-top box. At the initial introduction of HD/DVR, and as part of its beta testing of the system, DECCA Cable did not charge for the Digital Video Recording feature in the set-top box.

AS OF MARCH 1, 2012, DECCA Cable will implement the following changes to the fees we charge for the set-top box, and it will include a nominal fee for the DVR Service. The NEW Rates will be as follows:

·         Standard Digital Set-top box = $3.00 per month
·         TV Guide Interactive Fee = $1.75 (per box)
·         Digital Transport Fee = $1.50 (per box)
·         HD/DVR set-top box = $7.00 per month
·         DVR Service (Digital Video Recorder) = $5.99 per month, per household.

All services and fees are subject to the local and state taxes.

*If you currently have an HD/DVR set-top box and wish to continue to enjoy the DVR features, there is no need for you to do anything; we will automatically reflect the appropriate billing on your account as of March 1, 2012.  

Additionally, we now have Cable Cards available for your commercially purchased CableCARD-Ready Devices.
·         Cable Card = $2.50 per month lease
 


Know What’s Below Before You DIG

On March 20th, spring officially begins. ‘Tis the season to clean out the flower beds to remove the dead material from winter in order to make way for spring’s brilliant blossoms. It’s also the time of year when we see an increase in lawn, sod, tree and shrub replacement. Let us first say that we LOVE to see our Oak Runners continue to take care of this beautiful community. So this article is in no way meant to discourage your enthusiasm for getting out there and working in your yard. However, we just also want to make sure you take the necessary precautions to stay safe and avoid unnecessary damage to your utilities.

Every year we like to remind you to please CALL BEFORE YOU DIG, but every year, no matter our best efforts, we still continue to receive a number of service calls related to CUT cables. It’s such a shame! It’s so easy to just pick up the phone and call for a
FREE utility locate. With just one call all of your utilities will be notified to locate your water, power and telephone services as well as your (very important) CABLE TV line!

All you have to do is dial 811. When you place the call, be ready to answer a few simple questions. (Your address along with the nearest cross street, your subdivision, phone number, type of work being done, how deep you will be digging, the day of your excavation, whether or not machinery is being used and the duration of the work.) Also, if you’ve hired a contractor, make sure they’ll be calling for the cable and line locations if you are not. Remember, it’s your property and
you are ultimately responsible for any damages done to any utility company lines -not the contractor- so make sure the locate has been done prior to the work!

We’d encourage you, even if you recently called for a locate and/or you think you can remember where everything is, to STOP yourself and call the professionals for FREE! It’ll most definitely save you time, money and frustration in the long run as though the locate service may be FREE, the CUT Cable is NOT!

For more information on this subject, you can visit SUNSHINE STATE ONE CALL of FLORIDA - www.callsunshine.com.
 
 

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cable van



              

On the job.....fast!

                      









 

Meet the Staff


                
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staff
 General Manager
  Emilio Gonzales
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more photos coming soon


 
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