A NOTE FROM ALANA (ALI) INMAN, DECCA'S LIAISON TO THE OAK RUN'S HOMEOWNER ASSOCIATION BOARD

An Update on the DECCA Courtesy Bus and our Maintenance Homesite Program

If you read the minutes of last month’s General Meeting or were actually at the meeting, I am sure that you will remember that it was a meeting fraught with tension, with frustration and loudly voiced concerns. I wanted to provide you with an update on two of the key issues that arose. I apologize for addressing these remarks here – they affect two very specific slices of our community (the DECCA Courtesy Bus riders and our Maintenance Homesite Program clients) but since there was so much anxiety, about these two issues, we thought it best to address them in a wider format.

Due to safety and compliance issues, the DECCA Courtesy Bus was down for just over 8 weeks, causing the residents using the Courtesy bus each week, to feel anxious and generally upset. Understandably, they have become accustomed to using the free service that we provide every week and were not comfortable with the Marion Transit bus service.   We (DECCA) totally felt and understood their anxiousness and frustrations and were unfortunately, at the mercy of state regulations.   After a sizable amount of time, energy and substantial monies spent, we  are very pleased to inform you that the bus now meets all safety and compliance regulations and DECCA’s designated driver has passed all current requirements and independent certification tests.  On Thursday, June 3, 2010, the DECCA Courtesy bus was back in commission transporting several happy residents to their shopping needs.

This past year has been one of our most challenging years in regards to our maintained homesites.  Due to a very long and cold winter, and many weeks of non-stop rain,  the dollar weed and dead grass problem seemed incurable.  We are pleased to say that now our Maintenance Homesite Program lawns are finally looking much better – and we are committed to keeping them in as good shape as the age of the lawns will allow.  In a continuing effort to provide our Maintenance Homesite Program customers with excellent service, we have established a new system for  them.   A new form has been specifically designed to address their concerns and requests regarding the maintenance program we have contracted with them. This newly formatted, color coded, request-for-service form will allow us to more expediently address their concerns or questions.  Additionally, we are entering some newly designed service alerts, “door hangers” into our processes. These alerts will not only communicate the actions that we've taken, but will also provide our customers with recommended steps that they may need to take throughout the life of their lawn.  Our service technicians will  be hanging one on our customers’ doorknob if we come to address the problem and they happen not to be home.  This will enable us to better keep them informed and aware of the measures we're taking to assist them in their homesite maintenance.  Finally, we  have also provided a new service ticket kiosk (much like the one that is used in the Orchid Club Lobby) that will be located in the Palm Grove Lobby.  New forms will be provided at both locations for both completion and deposit to ensure proper processing of our Maintenance Homesite Program customer concerns.

We remain committed to providing you, our Oak Run homeowners, the absolute best service and care that we can – and we thank these two groups for their immense patience. Hope you have a wonderful summer!

 

Ali